New for us is the flat rate shipping / delivery charge – the price of delivery is included in the price of each useful thing we offer. This is great value for our regional customers (being regional ourselves), some of the delivery costs are over half of what we used to charge under the location based rate. We even managed to keep the coat racks the old price including delivery, which in real terms is a $12 to $15 saving on our average delivery.
This has been part of the evolution to an online store, which has been operational for a couple of weeks now and is working well. We think all the bugs are ironed out – let us know if you have any problems.
The new system is more efficient which works well with the volumes we are now getting, but we do miss the little email conversations that we had under our old ordering system… feel free to drop us a line if you are ordering.