After our courier crashed under ransomware attack we diversified our shipping and now use: Australia Post for small stuff, Pack & Send for national (we’d only been using them for international) and Westburg, a local company for Melbourne (so nice to deal with a human!).
The key change is Pack & Send leave items at the address — no option for carding or re-delivery if you are not home. We’ve had no problems with this so far and as they subcontract to a range of companies what actually happens your end could be different.
So apart from being inundated and a bit slow shipping seems to be going okay, let us know if you have any problems.
All the coat racks are still flat rate which is equivalent to Australia Post prices even though there isn’t an option to select post for the under 1000mm racks yet.